Support
Help for the platform — not the middle of a mission dispute.
Verified Reality HQ handles technical issues, billing, and beta defects. Verifier performance is enforced in your dashboard — ratings, exclusion lists, and Radar re-dispatch — not by HQ mediation.
Infrastructure
We are the electric company.
If you don't like your independent electrician, you don't call the power company.
Verified Reality runs the grid — forensic capture, the marketplace ledger, and the tools that seal capture-time provenance. Verifiers are independent contractors. We authenticate files at the moment of capture. We do not manage the person who walked the job.
Scope
What to send to HQ
- · Software bugs, broken pages, capture or upload failures
- · Billing, invoices, and subscription issues
- · Account access and authentication problems
- · Security concerns (subject line: SECURITY)
Marketplace
What stays in your dashboard
Verifiers are independent contractors. HQ does not manage, mediate, or reprimand individual field operators. If a mission goes poorly, use ratings, your exclusion list, and Radar re-dispatch.
Read marketplace philosophyContact
Reach the right inbox.
Prefer email for account and billing questions. Prefer the bug form below for beta defects — it is AI-free and accepts anonymous reports.
General support
Platform questions, account access, and partnerships. Human operators respond after triage. For media kits and interviews, use the Press page.
support@verifiedreality.caBilling & subscriptions
Charges, invoices, plan changes, and payment failures. Include your account email and approximate charge date.
support@verifiedreality.caSecurity reports
Spoofed handshakes, seal-bypass research, or suspected abuse. Put SECURITY in the subject line for priority escalation.
Email with "SECURITY" in subject
Self-serve
Check these first.
Many answers already live in the FAQ and wiki.
- PressBoilerplate, fact sheet, media kit assets, and interview contact for journalists.
- FAQTruth Packets, licensing, AI policy, privacy, and how the protocol works.
- WikiPublic documentation and reference material for the Verified Reality ecosystem.
- Desktop AuditorAir-gapped verification tooling and how to inspect sealed evidence offline.
Beta · Bug Report
Found a bug? You're testing alongside us.
Verified Reality is in active beta. Real-world media verification touches a lot of moving parts — capture devices, payments, AI checks, evidence packaging — and we need your sharpest eyes. If something doesn't behave the way you expected, please tell us exactly what happened.
This form goes directly to the support inbox — no AI, no automated triage, no third-party ticketing tool in between. Anonymous reports are welcome.
- · If a button doesn't work, tell us which button.
- · If you didn't get what you paid for, tell us what you ordered and what arrived.
- · If the page broke, tell us where you were and what you clicked.
- · If you can paste an error message or screenshot description, even better.
- · Write it like a vibe-coding prompt: what you were doing, what broke, and what “fixed” should look like — clear enough to copy straight into a fix.
Looking for company background or marketplace policy? See /company.